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BMC launches WhatsApp Chatbot for civic services – Mumbai News

Chief Minister Uddhav Thackeray unveiled the chatbot providing 80 citizen-associated services, 24×7 in Marathi and English, in a straightforward-to-entry format – the primary of its variety within the nation, and solely the third on the earth after Dubai and Singapore.

Mumbai metropolis and suburban Guardian Ministers Aslam Shaikh and Aditya Thackeray, Mayor Kishori Pednekar, BMC Commissioner I.S. Chahal, WhatsApp India’s Director Shivnath Thukral and Infobip Managing Director India Harsha Solanki have been amongst these current on the digital launch.

“The BMC chatbot will provide at least 80 important services like water and electricity bill payments, house rent payment, licences renewal and various other essential municipal services for the benefit of the people. The model is of a transparent and accountable corporation taking advantage of information technology,” Chief Minister Thackeray mentioned on the unveiling.

“I have always believed that ‘ease of living’ must be one of the top priorities of any government and this initiative brings it to the forefront. Though Covid times have pushed people to Work From Home, they are still compelled to visit BMC offices for their works,” mentioned Aditya Thackeray.

The new facility not solely permits WFH but in addition empowers the residents in a clear, accountable, simple to make use of and time-certain high quality municipal services on the click on of a button, he added.

Delhi, Kolkata and Chennai in India in addition to Buenos Aires and Sao Paulo in South America, had earlier launched an identical WhatsApp service however these have been restricted to Covid-19 and Covid vaccination functions solely, a WhatsApp spokesperson instructed IANS.

However, the BMC has packed in an enormous vary of services in its Chatbot – developed by Infobip – to streamline and make citizen engagement extra inclusive and accessible, akin to Singapore and Dubai, mentioned the spokesperson.

“MyBMC Assist” chatbot is free to make use of and constructed on the WhatsApp Business platform to serve a number of use-instances that cater residents, vacationers and companies, guarantee fast and straightforward realtime solutions to a number of queries, ship alerts and reminders to allow BMC stay on its toes 24x&,” said a BMC officer.

“Intuitive applied sciences like WhatsApp have made vital contributions in serving to governments to ship citizen-centric services in a easy, secure and safe method. This (MyBMC Assist) chatbot is a testomony to the efficient and scalable, transformational energy of expertise put to make use of by the BMC,” commented WhatsApp India Public Policy Director Shivnath Thukral.

Citizens can get started on the chatbot MyBMC Assist with just a aHi!a on the number – +918999228999 – to get information on their wards, nearby amenities like schools/hospitals, a range of civic services, BEST services, tourist destinations, directly lodge complaints, apply for festival permissions, licences renewals, payments and a lot more, from the comfort of their homes – a ‘boon’ with the civic elections round the corner.

Now, the government plans to take this model and replicate it in other cities and districts of Maharashtra to promote a paperless, good form of e-governance coupled with ease-of-living, and prove a game-changer, assured Minister Aditya Thackeray.

Disclaimer: This story is auto-aggregated by a pc program and has not been created or edited by FreshersLIVE.Publisher : IANS-Media

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