A MUM says she was left “absolutely livid” when McDonald’s employees refused to let her potty-training toddler use the bathroom.
Bernie Henderson was in Grimsby city centre on Saturday when her two-year-old daughter, Vaida Mae-Dale, all of the sudden wanted the loo.
But as they entered the McDonald’s department, the 36-year-old was stopped by staff who stated the tot could not use the bathroom as they weren’t paying clients.
Bernie says she pleaded with staff to let her toddler use the loo, however they had been turned away and informed to use bathrooms within the Freshney Place buying centre “across town” – which left the mum “fuming”.
She informed GrimsbyLive: “I’ve been potty coaching Vaida for some time now, however I can not management the place and when she wants the bathroom.
“We’d used toilets in town before we entered the vape shop on Victoria Street. Having explained that I would need to get my daughter to the toilet, they suggested I go across the road and use the one in McDonald’s.
“Taking their recommendation, we walked throughout the road into McDonald’s. Only two steps in I used to be stopped by somebody who labored there and requested if we wanted any assist.
“I requested if I might borrow the bathroom for my daughter and he or she simply stored telling me that it was just for clients to use.
“In the tip I had to take my two-year-old daughter all the best way throughout city, simply to go to the bathroom.
McDonald’s bosses have since apologised, however Bernie says she will not be returning to the restaurant.
“I can understand why you might turn some older people away because you don’t want them causing issues, but not a young child,” she added.
“It was simply terrible. I used to be fuming and I’m completely furious about it.
“How might they refuse a bit lady the use of a bathroom?
“I work in a barbers and we let everyone use the toilets – from bus drivers to delivery men.
“I simply cannot perceive why she would blatantly refuse to let her go to the bathroom.
“I’ve never had this problem anywhere else, but I definitely won’t step foot in the place again – not a chance.”
The department supervisor has reached out to Bernie to apologise.
A McDonald’s spokesman stated: “We are sorry to hear about this woman’s expertise.
“As soon as they were made aware of the situation, the restaurant manager apologised and the restaurant crew were reminded of our expectations on how they should deal with similar requests in the future.”
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