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Singapore’s DBS suffers second day of online banking disruption

SINGAPORE, Nov 24 (Reuters) – DBS Group Holdings Ltd (DBSM.SI), Southeast Asia’s largest financial institution, is dealing with disruptions in its online banking providers for the second consecutive day on Wednesday after service outages started on Tuesday morning, resulting in complaints from prospects.

“Services were restored early this morning. Unfortunately yesterday’s digital banking issue has recurred and this has affected our services,” Singapore-based DBS mentioned on its Facebook web page on Wednesday.

The disruption in its online providers, together with a funds app, is the largest confronted by DBS in a few decade.

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Singapore is the largest retail and wealth administration marketplace for DBS, which additionally has operations in locations together with Hong Kong, Indonesia and India.

DBS didn’t elaborate on the trigger of the disruption.

DBS’ Facebook submit attracted greater than 2,000 feedback, with customers saying they had been unable to log in onto their digital financial institution accounts, whereas some requested for compensation.

“How long is this going to take to get it fully restored and running? This is incredibly frustrating when I need to have access to my funds,” mentioned person Nicole Lou.

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Reporting by Chen Lin in Singapore; Editing by Anshuman Daga and Christopher Cushing

A man walks past DBS signage in Singapore, Oct. 8 2019. REUTERS/Feline Lim/File Photo

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