T-Mobile to settle U.S. probe into 2020 outage for $19.5 million

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WASHINGTON, Nov 23 (Reuters) – T-Mobile USA (TMUS.O) agreed to settle a U.S. probe for $19.5 million after an enormous 2020 outage led to greater than 20,000 failed 911 emergency calls.

The settlement was prompted by a Federal Communications Commission investigation into a greater than 12-hour outage in June 2020 that led to congestion throughout No. 3 wi-fi service T-Mobile’s networks, and triggered “the complete failure of more than 23,000 911 calls.”

T-Mobile as a part of the consent decree with the FCC has additionally agreed to make new commitments to enhance 911 outage notices.

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An October 2020 FCC report discovered the T-Mobile outage disrupted calling and texting companies nationwide and entry to information service in some areas. It resulted in not less than 250 million whole calls failing.

The FCC estimated “over 250 million calls … from other service providers’ subscribers to T-Mobile subscribers failed due to the outage” and “at least 41% of all calls that attempted to use T-Mobile’s network during the outage did not complete successfully.”

T-Mobile mentioned Tuesday it has “built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed. Following this outage, we immediately took additional steps to further enhance our network to prevent this type of event from happening in the future.”

Then-FCC chairman Ajit Pai mentioned the FCC workers report confirmed the corporate didn’t observe established community reliability finest practices that would have doubtlessly prevented or mitigated the outage.

The FCC report mentioned the outage was triggered “by an equipment failure and then exacerbated by a network routing misconfiguration that occurred when T-Mobile introduced a new router into its network.”

T-Mobile mentioned earlier its community skilled an 18% discount in accomplished calls in the course of the outage however within the report acknowledged community congestion “likely required many of its subscribers to make 2-3 call attempts before successfully connecting.”

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Reporting by David Shepardson
Editing by Chris Reese and Nick Zieminski

A T-Mobile store in New York, U.S. REUTERS/Carlo Allegri

The logo of T-Mobile Austria is seen outside of one of its shops in Viennaa, Austria, February 25, 2016.   REUTERS/Leonhard Foeger/Files

A T-Mobile store in New York, U.S. REUTERS/Carlo Allegri

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