The US Postal Service’s big distribution warehouse in Teterboro, NJ, has grow to be a “black hole” for delayed and lost packages — and it’s slamming prospects nationwide, The Post has realized.
David Yoho of West Virginia needed to wait 22 days for a pair of New Balance sneakers he ordered on Amazon Prime as a result of they bought caught in Teterboro, based on screenshots of his correspondence. Connie Young, who lives in Guam, just lately ordered a $600 laptop from Manhattan-based B&H Photo Video. It took 20 days to ship after it landed in Teterboro, she stated.
“This is the third package that has gone missing at this facility in past month,” wrote one angry business owner on Safelyhq.com, a web site that tracks well being, security and group points. “What is going on there? They have lost over $200 of my products.”
Nearly 40 complaints have been posted on Safelyhq.com since Sept. 9, however the variety of affected shoppers and companies is seemingly within the hundreds, says the web site’s founder, Patrick Quade, who additionally runs iwaspoisoned.com.
“It’s unprecedented to get this level of reporting for a single mail distribution facility in this amount of time,” Quade stated.
The snafus on the sprawling Teterboro facility, which sits a few miles west of Manhattan throughout the Hudson River, come as Postmaster General Louis DeJoy introduced a nationwide mail slowdown as a part of a cost-cutting plan that took impact Oct. 1. In addition to slowing first-class mail by about a day, the plan calls for reductions in air mail and restrictions on how far a piece of mail can journey in sooner or later.
The USPS, nonetheless, insists the Teterboro state of affairs has nothing to do with the associated fee cuts, as a substitute blaming Hurricane Ida. The roof of the close by Greater Newark Processing Distribution Center “partially collapsed” on Sept. 1 due to storm injury, the USPS stated. The mail that Newark had been dealing with — between 250,000 and 300,000 items a day — was shifted to different services together with Teterboro, it added.
What’s extra, the USPS maintains that Teterboro has not “had major delays in processing.” The facility even bought a new 248-foot-long mail sorting machine over the summer time that’s alleged to type as much as 6,500 packages an hour, or about 1,000 greater than the earlier system.
“While we are aware of some delays, overall package service continues to improve, despite the surge in volume that came as a result of the downed Newark facility,” the USPS stated in a assertion to The Post.
Indeed, many shoppers gripe that the USPS didn’t give any updates or notices in regards to the delays, whilst they resorted to submitting lacking mail or refund claims. That consists of a Tennessee shopper who reported paying $26 for two-day delivery and a Westchester, NY, customer who paid $72 to Priority Mail a giant package deal.
“You can’t get anyone on the phone and I need this package for an event,” wrote an Alabama buyer on Safelyhq.com on Sept. 23. “I feel horrible for people who may need medication or something that is an emergency.”
Dozens of annoyed shoppers are additionally posting their Teterboro lacking mail experiences on Reddit, together with one who showed a photo of a package that arrived “12 days late and 11 days with no update.”
The package deal, nonetheless, did include an apology sticker from the USPS, as its contents — value $130, based on the Reddit person — have been lacking.